Privacy
Your privacy is important to us and we work hard to
maintain your privacy while you are visiting our site.
We do not rent, share, sell, trade, disclose or loan any
personally identifiable information about our customers.
We ask for certain personally identifiable
information including your name, e-mail address, billing
and shipping addresses and payment information. The
requested information is used to fulfill product orders
and to communicate with you.
Security
Orders placed on our site are encrypted using Secure
Socket Layer technology. The Secure Socket Layer (SSL)
encrypts all information you input before it is sent to
us. With SSL implemented, information sent via the
Internet can be trusted to arrive privately and
unaltered to our server only. In order for SSL security
to work properly you must use an SSL-enabled browser.
Sales Tax
We are required to collect New York State Sales Tax on
all orders shipped to addresses in New York State.
Credit Cards
We accept VISA and Mastercard. Please be sure to provide
the exact address and phone number your credit card bank
has on file for you. Incorrect information may cause a
delay in processing your order. All information supplied
to us is confidential and never shared with any third
party.
Shipping
Ketchum Mfg. Co., Inc. uses UPS and United States Postal
Service for domestic and international shipments. Before
finalizing your purchase, you will be given several
shipping options. The shipping rates are based on the
weight of the package and where you live.
Please note that a handling fee of $2.00 applies to
all orders.
Merchandise shipped by UPS is automatically insured
for $100.00. Additional coverage is available at $.35
per $100.00 of value.
For stock items, orders will be processed in one
business day. The majority of our products are custom
made to our customers' specifications. Custom orders
typically take 4-6 weeks for production. During the
months of October, November and December the production
time may increase to 8 weeks.
Order Confirmation
We will send you an e-mail confirming the receipt of
your order. We will also send you an e-mail when your
order ships. If your order is shipping by UPS, we will
include a tracking number in the e-mail. At any point
after receiving the tracking number, you may check on
the location of your package at www.ups.com.
Merchandise Returns
Only items that are not personalized may be returned.
You must contact
us to receive a return authorization. There is a
restocking fee of 15% to return merchandise.
